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Want to Join the Team?

Our Values

Self Discipline

  • High bars for ourselves

  • Overcome obstacles to achieve them

  • Own problems and their solutions

Caring

  • Care about our heroes and the people they help

  • Feel burdened to solve their problems

  • Want to help, feel good solving the problem

Scientific

  • Logic and data are the best basis for discussion

  • Absence of data make us go gather it

  • Data is questioned to see if it makes sense

  • Fix problems and accept new ideas one assumption at a time

Willing To Learn

  • Nobody’s perfect, wrong despite ourselves

  • Humility to admit mistakes

  • Always looking for another challenge

  • Learn rapidly and eagerly

Innovative

  • Joy found in problem solving

  • Imagination and hard work

  • Tedium means what we can make better

  • Okay suggesting ideas, trying them, and throwing them out

  • Make us and our heroes better

Perks

  • Full Medical/Vision Insurance paid for you

  • Family Medical/Vision Insurance paid by contribution

  • Full Family Dental paid

  • Paid Maternity and Paternity leave

  • 11 Vacation Days paid accruing at 7.3 hours a month (increasing at 1, 2, 3, 10, 15 years)

  • 8 Company Holidays paid

  • Flexible Remote Attendance with up to 20% work from home after first 90 days

  • 401(k) with 3% match

  • Paid Gym Membership

  • Homebuyer Down Payment Assistance Program

  • Weekly Company Lunch

 

Openings

Technical Service Representative

Salary:  $13-18 per hour

About the Position:

Active 911 is currently seeking a full time Technical Service Representative to join our Customer Support team at an exciting time in our organization’s growth within our emergency alert ecosystem. This is a full-time, non-exempt position responsible for responding to client inquires and maintaining performance metrics.  Position offers defined pay increases as performance measures are met.  We are seeking someone who is passionate and committed to leverage their customer service and technical skills to help our clients provide a vital service resulting in faster EMS response and ultimately saving lives.

 

Job Expectations:

  • Build relationships with clients

  • Onboard new clients

  • Support existing users

  • Understand and meet customer needs

  • Write Parsers

  • Proficient with Wiz and other internal tools

  • Perform basic coding and diagnostic testing

  • Ability to handle most issues and escalate appropriately

 

About You

  • Able to consistently stay calm and pleasant

  • Excellent telephone manner

  • Typing speed of 35 wpm at minimum

  • Strong computer skills

  • At least one (1) year of customer service experience

  • Must be able to sit or stand for long periods of time

  • Associates or bachelor’s degree in technical field or equivalent experience in lieu of degree is a plus  

 

Job includes benefits such as medical, retirement, paid time off, holiday pay, and HELPING HEROES SAVE LIVES!!! If that doesn’t get you excited this job may not be for you.

 

Active911 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

To apply, submit a cover letter and resume to careers@active911.com explaining how your background, experience, and education make you a good match with our core values. Be sure to include "Technical Service Representative" in your subject line.

4100 SW Research Way, Suite B, Corvallis, OR

Direct: (541) 223-7992
Toll Free: 1-800-941-8633 
Monday-Friday  7am-4pm PST

© 2020 Active911

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